We will only take unopened, untampered product with proof of purchase within 30 days for a full refund or exchange. Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
Returning or Exchanging Items
You can return purchases by mail by sending an email to firstname.lastname@example.org. Include your name, address, order number and reason for return.
You must have a proof of purchase for all returns.
Returns and Exchanges by Mail
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. We are not responsible for packages lost in transit without proof of tracking.
Packages must be postmarked within 30 days of purchase.
To return or exchange an order by mail:
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance.
- Ship to this address:
Therabis Australia (ABN 41 617 583 294)
PO Box 54
Banksia, NSW 2216
We always do our best to process your order within two business days, Monday – Friday 9am – 5pm.
We use Australia Post and Priority Toll to deliver our orders.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Australia Post mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. We offer free standard shipping on all Australian orders over $50.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.